Remote Help desk Job at Elite Metro Corp, Saint Cloud, FL

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  • Elite Metro Corp
  • Saint Cloud, FL

Job Description

Description

Elite Metro Corp is seeking an Entry-Level Remote Help desk professional to join our dynamic team in the Telecommunications industry. This is a full-time position that offers the flexibility of remote work. As a Help desk specialist, you will play a crucial role in providing technical support and assistance to our clients, ensuring smooth operations and customer satisfaction. If you are passionate about helping others and have a knack for problem-solving, we would love to have you on board!

Responsibilities:

  • Provide technical support and assistance to clients via phone, email, or chat
  • Troubleshoot and resolve hardware and software issues
  • Document and track support tickets to ensure timely resolution
  • Escalate complex issues to the appropriate teams for further investigation
  • Assist in maintaining knowledge base articles and support documentation

Requirements:

  • Strong communication and customer service skills
  • Basic understanding of computer hardware, software, and networking
  • Ability to troubleshoot technical issues and provide solutions
  • Excellent problem-solving and analytical abilities
  • Experience in a customer service or technical support role is a plus

Job Tags

Full time, Remote job,

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